Check the list of common issues and solutions below before
submitting your request:
If your toilet is blocked:
Blocked toilets are usually caused by something blocking the system, and will need to be unclogged. Flush the system once, and use a plunger to gradually pump the blockage through the system. Avoid flushing the toilet too much while it is blocked, as this will cause an overflow.
There is no blockage, but the flush mechanism will not work:
To diagnose the issue of a non-flushing toilet, remove the cover on the back of the toilet to view the flushing system and make sure the flapper element is attached and working.
Can't find what you're looking for?
If none of the above items resolve your issue, follow the steps below.
Log in Now
Make a repair request by logging in to the portal now. We'll respond to your submission as quickly as possible.
If you're a new tenant & need help accessing your account, please give us a
call: (310) 984-1599